SHIPPING

UK Consumer deliveries are sent tracked with either DHL or ParcelForce.
EU deliveries are generally sent with 48h Express service with DHL.
International deliveries are sent with either DHL or UPS, depending on best-option and desired service.

RETURNS AND REFUNDS
In the event that you are not satisfied with your purchase, for whatever reason, then a refund will be made when the product is returned within 14 days of delivery/order completion and arrives in “as new” condition. 

Requirements:
– you kindly contact us to: orders@damoresolution.com and state your wish of returning and/or refund
– the items are to be returned with tracked postage at the clients expense and the details forwarded accordingly to: orders@damoresolution.com
– ensure the items are still in original state and packaging seals are neither tampered with or broken in any way and the item(s) are to be deemed “new”

If any of these points are not upheld, we cannot guarantee a refund.

We understand that you may have changed your mind about a purchase and therefore we can process a refund.
The only stipulation is the “still new” and undamaged state of the product. There is no fee incurred for refunds, but shipping charges will be deducted.

Damore.Solution Ltd. processes consumer refunds by reversing or partially- refunding a credit-card payment.

To initiate a refund, please make us aware of your wishes and please wait for our response to confirm the receiving address to our dispatch/warehouse locations.
In all instances we ask to have a verification photograph to ensure that the product(s) is/are in new condition to complete a refund claim.

At our discretion orders may be considered for a refund if there is a distinct problem with the product(s) and error lies clearly with Damore.Solution Ltd.

DISPATCHES
Time-relevant (cooled) deliveries are every Monday and/or Tuesday. Order deadline for Monday-dispatch is 14:00 GMT, Friday. Cut-off for Tuesday dispatch is 12:00 Monday, the day before.
Should stock not be fully available to complete an order, we reserve the right to dispatch in full in a single delivery.

Shipping enquiries for orders outside of the UK/EU can kindly be directed orders@damoresolution.com to evaluate cost and eligibility. 

All other enquiries: contact@damoresolution.com

See the full Terms & Conditions otherwise.

Updated: 08/2018

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